What Information We Collect and Why
When you open an account, we collect the details you submit — your name, email address, phone number, and any payment identifiers linked to your bKash, Nagad, or Rocket wallet. We also collect session data: the device you use, your IP address, browser type, and the
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pages you interact with. This data serves three purposes. First, it lets us process your deposits and withdrawals accurately, because wallet transactions through bKash, Nagad, and Rocket require a matched account record to complete. Second, it supports account security — we use it to verify login
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attempts and flag unusual activity on your account. Third, it lets us meet any legal obligations that apply to eligible regions under local law. We do not sell your personal data to third parties for their own marketing use. When we share data with payment processors
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or technical service partners, those parties are bound by data-handling obligations consistent with this policy. If you contact our support team, the content of that conversation is retained to help resolve follow-up issues. Retention periods vary by data type and by what the applicable local law
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in your region requires.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.